At EcoGleam, we understand the excitement of receiving your new sustainable women's footwear. Our dedicated team is committed to getting your order to you as quickly as possible while maintaining the highest standards of care.

For most of our standard footwear items, our team typically requires 1 - 2 working days to carefully package and send out your complete order. This includes items like our classic sustainable sneakers, simple yet stylish loafers, and everyday flats. However, when it comes to more intricate women's footwear, the process may take a bit longer. Elaborate high - heeled boots, for example, which often feature detailed stitching, artisanal embellishments, and carefully crafted heels, may require 3 - 4 working days. Designer sandals with complex details such as hand - woven straps, unique buckles, or intricate beading also fall into this category.

We operate on Eastern Standard Time (EST). Orders placed after 3:00 pm EST on Friday or over the weekend will be shipped on the next business day. This ensures that our team has sufficient time to handle your order with the attention it deserves, without rushing through the packaging process.

We're proud to offer worldwide shipping for our stunning collection of sustainable women's footwear. Whether you're in a bustling city in Europe, a tropical paradise in the Caribbean, or a remote town in Asia, you can enjoy our eco - friendly and stylish shoes.

It's important to note that international shipping times can vary significantly depending on the specific location. Shipping to major urban centers in developed countries may take around 5 - 10 business days, while more remote areas may take up to 2 - 3 weeks. Additionally, for orders shipped outside the country where we are based, additional customs fees or import taxes might be applicable. These fees are determined by the customs authorities of the destination country and are beyond our control. We recommend that you check with your local customs office before placing an order to get an estimate of any potential additional costs.

For any issues or questions regarding your order, we're here to help. Our customer service team is dedicated to providing you with prompt and helpful assistance. Please make use of the contact form on our Contact Us page to get in touch with us. When you fill out the form, be sure to include your order number, if available, as well as a detailed description of your question or concern. This will allow us to quickly access your order information and provide you with the most accurate response.

At EcoGleam, we are committed to sourcing our materials in an ethical and environmentally friendly way. A large part of our shoe materials, including leathers, fabrics, and trims, are obtained from local suppliers. By working with local artisans and businesses, we not only reduce our carbon footprint associated with transportation but also help boost and support the local economy.

Our leathers are either sustainably tanned using natural methods that avoid harsh chemicals, or they are innovative leather alternatives made from recycled materials or plant - based sources. For example, we use recycled plastic bottles to create some of our synthetic leather - like materials, which not only gives new life to waste but also results in a durable and stylish material for our shoes. The fabrics we use, such as organic cotton for linings or recycled polyester for uppers, are also carefully selected to minimize our environmental impact. Our trims, like buckles and laces, are sourced from suppliers who share our values of sustainability and quality.

The colors depicted in our product pictures are usually quite accurate. Our photography team takes great care to capture the true colors of our footwear in a variety of lighting conditions. However, it's important to note that slight differences might occur. One reason for this is variations in material batches during the dyeing process. Even with the most precise manufacturing processes, there can be minor differences in color from one batch of materials to another. Additionally, differences in display settings on various monitors can also affect how the colors appear to you. Some monitors may have different color calibrations, contrast settings, or brightness levels, which can make the colors on your screen look slightly different from the actual product.

For full details about our return policy, please refer to our Returns & Exchanges page. In general, we strive to make the return process as hassle - free as possible for you. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

We take great care to ensure proper packaging of our footwear. Each pair of shoes is carefully wrapped in eco - friendly materials, such as recycled tissue paper and biodegradable plastic - free bags, and placed in a sturdy box made from recycled cardboard. However, in the rare event that your shoes arrive damaged, please notify us immediately through our contact page. When you contact us, include clear photos of the damaged item, as well as details about the nature of the damage. This will help us quickly assess the situation and determine the best course of action, whether it's arranging for a replacement, a repair, or a refund.

Unfortunately, we do not offer cash on delivery. However, we have carefully curated a variety of convenient payment options to ensure a seamless shopping experience for you. These payment options also provide added protection for your purchase in case you need to make a return due to issues with the product. Our payment gateways are secure and comply with the highest industry standards, protecting your financial information.

Yes! We have partnered with Afterpay to offer flexible payment options for customers all around the world, including those in Los Angeles. With Afterpay, you can split your purchase into four interest - free payments, due every two weeks. This allows you to enjoy your new EcoGleam shoes now and pay for them over time, making it more affordable and convenient. To use Afterpay, simply select it as your payment option at checkout and follow the prompts to complete the process.